GLOBAL ACCREDITATION OF TEFL

TEFL/TESOL Provider Fees

Fees are generally charged to cover the following:                   

  • Initial Accreditation Fee
  • Annual Accreditation Renewal Fee, due on each anniversary of the accreditation date – 50% of the initial accreditation fee
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Fees

Fee Structure:

Our fees may vary based on several factors, including the number of courses requiring accreditation and the type of course. Please contact us at info@gatestefl.com to discuss how we can assist you.

Terms and Conditions: Once a training provider has applied for accreditation and paid the initial accreditation fee, this fee is non-refundable if the training provider decides not to proceed with the accreditation at a later stage.

Responses

When you contact us:

  • Email: We will acknowledge your email and aim to respond within three working days. If the matter is complex and requires more time, we will notify you of the expected response time.
  • We will make every effort to provide clear explanations.

How You Can Help

    To ensure we meet the above standards and continue providing you with a high-quality customer experience, you can assist us by:

    • Informing us if we exceed your expectations or fail to deliver satisfactory service.
    • Keeping us informed of any changes in your circumstances, such as address, status, or contact details.
    • Treating our staff with courtesy and respect.

    If You Are Unhappy with Our Service…

      • Please outline the issue you encountered.
      • We will acknowledge your correspondence withintwo working days.
      • We will investigate the matter thoroughly.
      • We will provide feedback within three working days, unless further information is required.
      • We will work with you to reach a fair resolution.

      Customer Service

      We have established standards that outline the level of service you can expect from us, as well as the expectations we have from you.

      Our goal is to provide the highest possible service, and these standards are designed to ensure we deliver a consistently high level of support to all our TEFL/TESOL Providers and their Students.

      The following standards outline the level of service our customers can expect:

      Our Commitment to You

      • We will promptly address your enquiry.
      • We will provide you with excellent service at all times.
      • We will collaborate with you to resolve any issues, should they arise.

      If you need to contact us, rest assured we are dedicated to the following principles:

      • Being transparent and responsive to the needs of our TEFL/TESOL training providers and students.
      • Actively seeking feedback from our customers, learning from their experiences, and incorporating their views into improving our services.
      • Investing in our team members to ensure they are equipped to serve you more effectively.
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